Common help
Can’t sign in?
Check that your email is verified, then use Forgot password on the sign-in screen. If your email is not recognised, ask your club administrator to confirm your invitation or membership.
Can’t see your club?
Ask the club administrator for the current club code or an invitation. A club membership may be inactive or linked to a different email address.
Team or attendance issue?
Contact the assigned team manager or club administrator. They can correct team details, fixtures, training sessions and attendance where their role allows.
Privacy request?
Open Profile → Privacy & Safety in the app to manage consent, export your information, submit a request or delete your account. See the Privacy Policy for details.
Safety and safeguarding
For a club safeguarding concern, use the safeguarding reporting route provided by your club or the safeguarding tools available in P.A.S.T. Urgent danger or emergencies must be reported to the appropriate emergency or statutory service immediately; do not wait for an in-app response.
Contact your club
P.A.S.T. does not replace your club’s own welfare, safeguarding or administration process. For membership, fixtures, payments, team selection, child information or club policy questions, contact the club administrator or safeguarding officer listed in your club.
When contacting support: include the email used for your P.A.S.T. account, the club name, what you were trying to do and any error message. Do not send passwords, payment details or safeguarding narratives through an unsecured message.